Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, date information and activities
Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization Lead: Positively influence others to achieve results that are in the best interest of the organization Two (2) years’ experience in hospitality, preferably in a guest relations roleīehave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organizationīuild Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals for the organizationĬommunicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniquesĬreativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunitiesįocus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parametersįoster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness Working knowledge of property management systems
Provide excellent guest service in a dynamic food & beverage settingĬollaborator with strong guest service experience Outstanding communication and active listening skillsĪbility to prioritize projects in a fast paced and dynamic working environmentĪbility to work flexible hours, including nights, holidays, and weekends Perform other job-related duties as assigned Keep front desk area always stocked with suppliesĪdhere to all state, federal laws, and company policies Respond to guest requests, complaints, and concerns Reconcile guest’s accounts/bills and collect correct method of payments accuratelyĪnswer basic property and DTLV questions and provide information to guests Welcome guests to property and provide exceptional level of customer service to guestsĬheck guests in and out of the property quickly and accurately
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